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National Association of Clery Compliance Officers and ProfessionalsNational Association of Clery Compliance Officers and Professionals

NACCOP Website Navigation FAQs

Table of Contents:

How Do I Register for a NACCOP Event?

Members (or previous NACCOP event participants)

If you are a NACCOP member or have previously registered for an event, select the “Member Login” icon, enter your email address and password.

Visit the “Online Store” on the left side menu, then select the event you wish to register for and proceed to checkout. (If you are an active member, you will receive the discounted member rate). If you are registering for an event on behalf of a NACCOP member, you will need to log into the system using the member’s information or you will not receive the member rate.

If you are not a NACCOP member, but a colleague is an active member, you cannot use their login information for your participation in a NACCOP event. Member benefits are exclusive to each member and you will be required to pay the difference between the member and non-member rate.

How to Confirm Active Membership

Enter your email address and password to log into the system. Once logged into the website, using the instructions above, look at the left side menu. If “NACCOPConnect” and “Resources” do NOT appear on the menu, you are not an active member.

Non-Members (or New Visitors)

If you are a not NACCOP member and have not previously participated in a NACCOP event, select the “Visitor Login for Events” icon, follow the prompts to create a record to register for NACCOP events.

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How Do I Renew My Membership Dues?

Once logged into the website, using the member’s information (email address and password). Select “My Transactions” from the left side menu, select “Pay Open Orders” (if that icon does not appear, you do not have any open orders/dues renewals to pay). Select the orders to be paid and proceed through the checkout process.

NOTE: An email notification will be sent by NACCOP with renewal instructions. You should NOT “renew” your membership dues by visiting the Online Store and purchasing another membership. This will cause errors with our accounting process and your membership status.

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How Do I Edit My Profile Information?

Once logged into the website, select “My Information” from the left side menu. Then select “Edit/View Information” and proceed to edit your information.

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How Do I Change My Password?

Once logged into the website, select “My Information” from the left side menu. Then select “Change Password” and proceed to update your password.

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How Do I View My Upcoming Events?

Once logged into the website, select “My Events” from the left side menu. A preview of NACCOP events you have registered for will be displayed. You can add the events to your Outlook calendar, by clicking on the event name and then selecting “Add to Outlook Calendar”.

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How Do I Access Member Resources?

Once logged into the website, select “Resources” from the left side menu. Use the category drop down menu to search for resources by topic. If you do not use the drop down menu, only the top 5 most viewed resources will appear.

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How Do I Join as an Institutional Member (If a Profile Record Has Already Been Created)?

  1. Once logged into the website, select “Online Store” from the left side menu.
  2. You will be prompted to “Shop For” the Institution’s Name or Your Name.
  3. You must select your institution’s name, in the “shop for” section, to shop on behalf of the institution and have the option to purchase an institutional membership. If you fail to shop on behalf of the institution, you will not see the option in the online store to purchase an Institutional membership.
  4. Next Select “Go to Shopping”
  5. Then select the Institutional membership option from the shopping cart, by clicking on the word “Institutional”. Follow the prompts to complete the purchase. (Note – Only when paying with a credit card activates your membership benefits immediately. If using PO/check payment option, membership benefits will be activated when your payment is received and processed by NACCOP.

NOTE- This process is only for the Institutional Membership NOT for the Professional Membership, which is the membership type all subsequent members attain after the first person joining acquires the Institutional Membership.

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How Do I Join as an Institutional Member (If No Profile Record Has Been Created)?

  1. Select “Join” from the homepage navigation menu. Enter your email address when prompted and follow the steps to complete the New Member Registration form to generate your profile information.
  2. Select “Create Account and Enter Your Organization Info” link at the bottom of the page. Select your organization information from the next page OR select “Not Listed Here” if no options are available. Then select “Continue” to add your organization information. You will be creating the institution’s profile.
    • a. Avoid using acronyms or generic names such as, “Campus Police Department”, rather it is recommended to use your school’s name for the “Organization Name”. The individual recognized as the “Primary Contact” will be the beneficiary of membership benefits yielded by the Institutional Membership. Complete the fields to populate the profile and then select, “Save Organization”. Review the information entered for accuracy, select “Edit/View Information” to make changes if necessary. If no changes are necessary, select “Click Here to Purchase Membership.”
  3. On the “Shopping” page, use the drop down menu under the “Customer” section to shop for your institution’s name. If you do not select your Institution’s name, you will not be able to proceed with the transaction.
  4. Select “Go To Shopping.”
  5. Then select the Institutional membership option from the shopping cart, by clicking on the word “Institutional”. Follow the prompts to complete the purchase. (Note – Only when paying with a credit card activates your membership benefits immediately. If using PO/check payment option, membership benefits will be activated when your payment is received and processed by NACCOP.

NOTE- This process is only for the Institutional Membership NOT for the Professional Membership, which is the membership type all subsequent members attain after the first person joining acquires the Institutional Membership.

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Why Don’t I See the Option to Join as an Institutional Member?

Your record has not been properly linked to your institution’s record and therefore you are unable to purchase an Institutional membership. You will need to contact Lindi Swope at lswope@naccop.org to have your individual record properly linked to your institutional record.

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Why Was My Credit Card Declined?

This is typically due to the billing address not matching the address associated with the record. You can edit this address when in the shopping cart by selecting “Edit” in the address section. You must use the address that matches the billing address of the credit card being used for the transaction.

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How Do I Get an Invoice or Receipt or Pay Open Orders?

Once logged into the website, select “My Transactions” from the left side menu. Select “Open Orders & Invoices” from the Orders drop down menu to see view existing orders and invoices. To pay any open orders, select the “Pay Open Orders” (if that icon does not appear, you do not have any open orders). Select “Paid Receipts” from the Orders drop down menu to view existing receipts.

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How Do I get a NACCOP W-9?

Click here here to access the NACCOP W-9.

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In What Time Zone are the NACCOP Webinars Broadcast?

All NACCOP Webinar times are based in Eastern Standard Time.

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How Do I Post a Job Opening to the NACCOP Website?

If you are a current member or have created a profile record already by registering for a past NACCOP event, log into the website using the Member Login link in the upper right hand corner.

If you are a not NACCOP member and have not previously participated in a NACCOP event, select the “Visitor Login for Events” icon, follow the prompts to create a record to register for NACCOP events or services.

If you are a not NACCOP member and have not previously participated in a NACCOP event, select the “Visitor Login for Events” icon, follow the prompts to create a record to register for NACCOP events or services.

Once logged into the website, select “Online Store” from the left side menu and select “Job Postings.” The member rate to post jobs is $50, the non-member rate to post jobs is $200.

Proceed through the payment process in the online store.

Email a Microsoft Word version of the job posting to Lindi Swope at lswope@naccop.org.

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How Do I Connect with Other NACCOP Members?

This is a member exclusive resource and will only be viewable to active NACCOP members. Once logged into the website, select “NACCOPConnect” on the left side menu. NACCOPConnect allows you to participate in or create discussion groups with other NACCOP members.

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